How do I schedule an appointment? Use instant online reservation system 24 X 7     What are your rates? We charge by the hour. Our prices start from $24.87per maid, per hour.  What’s included in the price? All needed cleaning products, tools, insurance, transportation (including gas cost) and all taxes are part of pricing.  What are the appointment times? We schedule appointments every half hour between 8 am to 2 pm.  Do you arrive promptly? We ask for a one hour arrival window for early morning appointments and two hours for those scheduled after 9:00 am.   What are your payment arrangements?  Credit card number on file willbe charged within few days after the service.  What about cancellations?   48 hours cancellation/rescheduling policy. To cancel please use on-line reservation system,  How far in advance do I need to schedule an appointment? Sometimes same day service is available, but other times we are booked solid for three days in advance.  What are your office hours? Instant on-line reservations are accepted 24/7.  Does someone always have to be home while cleaning? If you will not be home, please call to provide the information required to obtain access. We will require a note granting us permission to be left with the management office. You can either mail us the keys or tell us where the hiding spot is, provide us with the access code or tell the concierge to give us access. We can also notify you thirty minutes prior to arrival.   How many people do you send to my home? Normally, we send a crew of 1-2 uniformed maids, including a crew leader. Occasionally three person team or one maid will come due to personnel illness, training purposes or for a particularly large jobs.  When do you charge my credit card and how can I get the receipt? Our crew leader will leave the invoice on the kitchen countertop stating the time spent cleaning. Management receives a copy of the invoice within 24 hours after the job has been performed. Your credit card will be charged within few days. To request a receipt, please send us an e-mail with your name, address and date of service.    How do I access the online reservation system? You may retreve your password here   What if I forget I have a cleaning appointment? We charge for missed appointments that are not canceled in advance.  Will you remind me about my appointment? If you provide us with your e-mail address, we will send you our friendly reminder two days before your service day. We do offer a courtesy call service on the day of cleaning (per your request).  What don't you do? Our employees do not climb higher than a step stool, wash walls routinely, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, iron, or provide any children-related services.  What if I have a security system? Our cleaning professionals are trained to deal with many types of alarms and security systems. We recommend you provide us with a code that you can change after we leave.